MAYANK SONI
IT Support Specialist | Linux & Windows Administration | Application & Database Support | Cloud & DevOps Enthusiast
📧 mayankssoni@outlook.com
📚 Skills & Qualifications 🎯
- ✔️ 3+ years of experience as a System Engineer
- ✔️ ITIL® Foundation Certified in IT Service Management
- ✔️ MS-900 Microsoft 365 Certified: Fundamentals
- ✔️ Spoken Tutorial: Linux, Php & MySQL Certified
🧰 Tech Stack 💻
Py, Bash, PowerShell
SNOW, Jira, Confluence
Linux (RHEL), Windows Server
Splunk, AppD, SolarWinds
Git, GitHub, Octopus
PostgreSQL, MySQL, MongoDB
Active Directory, Group Policy, M365
Microsoft Entra ID, Intune & Endpoint Manager
Disaster Recovery, Backup Solutions, Cloud hosting
Hyper-V, VMware, Ansible, RMM
🧑💻 Work History 📋
🏢 DRONESHIELD | 👨🏻💻 DATA ENTRY OFFICER - INVENTORY
AUG 2025 - PRESENT
- Accurate Data Entry & Inventory Record Maintenance
- Stock Verification & Database Updates
- Data Migration Support for ERP Implementation
- Preparation and Filing of Inventory Documentation
- Creation of Warehouse Labels, Signage & Tracking Sheets
- Support Stocktake Activities through Data Input & Validation
- Processing Outbound Dispatch Events in ERP System
- Cross-Team Collaboration with Supply Chain & Logistics Units
- Office Administration & Record Organization Support
- Development of Training Materials & SOP Documentation
- Continuous Improvement of Data Entry and Inventory Procedures
🏢 TELSTRA PURPLE | 👨🏻💻 SYSTEM ENGINEER
JULY 2023 - DEC 2024
- Capacity Planning & Performance Optimization
- Change Control & Release Coordination
- Incident Response & Event Management
- Knowledge Base Development & Technical Documentation
- Project Management & Service Transition Support
- Security Assessment & Vulnerability Remediation
- Server Administration & Application Support
- Configuration Management & Deployment Validation
- Team Leadership, Training & Mentorship
- User Administration & Access Monitoring
🏢 TELSTRA PURPLE | 👨🏻💻 SPLUNK ENGINEER
OCT 2021 - JUNE 2023
- Request Triage & Workflow Optimization
- Code Review & Version Control Management
- Team Code Review & Quality Assurance
- Splunk Deployment & Change Coordination
- Scheduled Change Management & Execution
- Data Ingestion & Validation
- Monitoring & Alerting (Splunk)
- Monitoring Tools Deployment & Configuration
- Client Onboarding, Enablement & Support
- Project Coordination & Delivery Support
🏢 SOPINGKART | 👨🏻💻 IT SUPPORT TRAINEE
JUNE 2018 - DEC 2018
- Client Issue Documentation & Ticket Resolution
- Client Relationship Management & Scheduling
- Hardware & Software Diagnostics and Troubleshooting
- Desktop Support & Custom System Imaging
- IT Device Setup & Performance Monitoring
- Remote IT Support & Assistance